Rehabilitation is seldom easy, which is why, at Nurture Health, we offer emotional and physical support throughout the process. We make this journey smoother by guiding and assisting you through each step of rehabilitation. Our goal is to support you and your loved ones, facilitating your recovery and adaptation to lead a meaningful and fulfilled life as quickly as possible.
At Nurture Health, we take great care in handling every referral that comes our way. Our experienced case managers work diligently to process the referral efficiently and obtain the necessary authorisation from your medical aid or funder.
By doing so, we can ensure a quick turnaround time with minimal waiting, enabling us to provide prompt and effective service to our valued clients.
A clinical assessor will come to see you as soon as possible. Getting to know the patient is an important part of our admission assessment process. This helps us to understand how best we can assist you in meeting your needs and achieving your rehabilitation goals.
Your doctor and nurses in your ward will be informed as soon as a bed is available for admission.
Our case managers use the information provided by your doctor and from our assessment to obtain authorisation from your medical aid. We will keep you informed of any problems with authorisation, restrictions imposed, or co-payments required by your medical aid.
We coordinate all necessary arrangements for your transfer and admission to a Nurture Health hospital, ensuring a smooth and safe transition of care. Upon admission, our dedicated team of interdisciplinary professionals will assess and interview you, as well as your loved ones where applicable.
This process enables us to create a rehabilitation plan tailored specifically to your needs.
After admission, the team will be working together constantly to help reach your rehabilitation outcomes. We are on the floor daily, facing challenges as they may arise, and discussing your rehabilitation goals with you. Throughout, we will keep your doctor informed about your progress and condition.
A few days after admission, our social worker will organise a “family meeting” to discuss your rehabilitation goals, family needs and planning for your life after discharge. We want both you and your loved ones to be integrally involved in your rehabilitation.
When your discharge date approaches, we offer family training as needed to ensure carry-over of rehabilitation exercises and goals. This will help to equip you and your family members to continue the rehabilitation journey successfully at home.
On discharge, you will receive a full discharge summary with recommendations. We make sure that we assist with referrals for follow-up and out-patient therapy where this is required.
After discharge, a case management team will follow up and ensure that the care authorised is paid in full by the medical aid. We will engage with you when necessary to assist in finalising accounts, so that there is no unnecessary worry or frustration.
Where possible, we prefer to have you transferred to our hospital in the morning. This allows our interdisciplinary team to meet you on the same day for an initial assessment and to begin planning and scheduling your rehabilitation programme for the next day. Early admission also ensures timely availability of prescribed medication and supplies, or the order thereof from the pharmacy.
If an early transfer is not feasible, we are flexible and accommodating to the needs and realities of our referring doctors and hospitals. Our priority is to keep you safe and ensure that your first experience with us is positive.
On admission, please bring the following documents with you, or ask a family member to bring:
We will ask you or a family member to complete an admission form and a consent and indemnity form. Please complete these forms and documents carefully as they contain essential information.
Photos: You are welcome to bring photos and mementoes of home with you. It is an innovative idea to label these as, in cases where a patient may be confused, we can often use these as memory “anchors” to re-orientate our patients.
Mobility aids and devices: if you already have a walker, wheelchair or other walking or mobility aid, bring this in so that we can assess whether it is suitable for your current needs. This will also help in our motivation for additional equipment that you may need.
Chronic medication: please bring any chronic medication you are taking as most medical aids prefer that your routine chronic medication is not provided by us. It also makes sense to use medication, often expensive, that has already been dispensed. We may call your family or next of kin to ask them to bring your medication in if it is not with you.
Toiletries and personal items: we suggest that you bring the following toiletries and personal items with you. You may like to tick off the items from this checklist:
Valuables: We recommend that you leave items of high value at home and remind you that you bring them in at your own risk. On admission, we will ask you to check and sign in all personal belongings with the nursing staff. Nurture Health is not responsible for replacing lost or misplaced items and therefore recommends that you bring only essential items to the hospital.
The daily routine in our hospitals differs significantly from that in an acute hospital setting. In traditional hospitals, patients often spend most of the day in bed due to illness, limiting their ability to engage in normal day-to-day activities.
At Nurture Health, our approach revolves around getting you up, moving, and actively participating in your daily life with initial assistance, coaching, and support as needed.
We assist you in getting up and taking a morning shower or bath to enjoy breakfast in the dining room, unless there are medical reasons preventing this. We encourage you to wear comfortable, practical clothing for engaging in the day’s activities.
Your morning typically involves:
Lunch is served in the dining room, followed by a rest period.
The afternoon includes more rehabilitation in the gym and sessions with individual therapists.
Visitors are welcome, and we work with you to coordinate visits without disrupting important rehabilitation sessions.
We encourage your loved ones to actively participate in your rehabilitation program, especially those who will be assisting you upon your return home.
The day concludes with dinner in the dining room, providing you with time to relax, visit with loved ones, watch television, or read.
Our night staff ensures you are settled in for the evening, ready to assist you if needed, and prioritises your safety and comfort while you sleep.
While your time with us involves challenging rehabilitation work, our goal is to support your return to home and resumption of daily life as swiftly as possible.
We have worked hard to provide an environment that promotes recovery, mobilisation, and activity.
Some of our rooms are set up so that we can deliver much more complex care, as in a hospital, while others are less clinical.
We take great care to consider the safety of each of our patients. We also provide the space you require to support your rehabilitation program as well as your individual preference, where possible, when allocating rooms and beds.
There is provision for privacy in our comfortable patient rooms, which have accessible bathroom and toilet facilities. There is also space for you to store your clothes and personal effects, and to put up pictures of your loved ones.
Most patient rooms have television and Wi-Fi access. There are exceptions where there is a need to reduce noise, activity, and distraction to aid recovery and healing.
While there is space for visitors to spend time with you at the bedside, we encourage all visitors to spend their time with you in one of our lounges or outdoors in the gardens.
We serve three meals a day, with coffee, tea and diabetic snacks provided between meals. Our catering service prepares all meals on site.
Our registered dietician will visit you for a clinical nutrition assessment and provide you with nutritional advice and education.
Where appropriate, the dietician will discuss and adjust your menu and snacks to meet your individual nutrition needs. Changes to your meal options will be communicated to the members of your interdisciplinary team and the kitchen.
Our kitchen hostess will visit you every day, share the menu for the next day and take your order for meals.
At any time, please feel free to speak to a member of our team if you have questions about the menu or specific dietary restrictions.
We recognise and understand that family involvement and support are crucial elements of any rehabilitation program. We actively encourage loved ones to reach out to the social workers and Rehabilitation Intervention Leaders.
There are times when it may be more beneficial for you to engage in rehabilitation activities alone, without distractions, or simply to rest and recover between sessions without visitors. Even well-meaning guests can be tiring at times.
We work with you to find the balance so that you recover as quickly as possible. At times, there may be instances where we may ask you to limit visitors. We kindly request that you and your loved ones respect our efforts to prevent overexertion, as our goal is to restore your health and get you back home as soon as possible.